Return Policy

At Birxey, customer satisfaction is our priority. We strive to ensure you’re completely happy with your purchase. If for any reason you need to return or exchange your shoes, we are here to make the process smooth and convenient.

1. Eligibility for Returns

• Return Window: You may return any unworn and unused items within 5 days of the delivery date.
• Condition: product must be in their original condition, with all tags attached, and in the original packaging.
• Non-Returnable Items: Any product that show signs of wear, damage, or alteration are not eligible for returns.

2. Exchange Policy

• Exchanges: If you wish to exchange for a different color, or style, please contact us within the 5-day return window.
• Availability: Exchanges are subject to availability. If the desired item is out of stock, you may choose a refund or select another item.

3. Return Process

1. Contact Us: Email our customer service at info@birxey.com with your order number and reason for return.
2. Shipping Instructions: Once your return is authorized, we will provide the return shipping instructions.
3. Return Shipping Fees: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

4. Refund Policy

• Processing Time: Refunds will be processed within 10-15 business days after we receive the returned item.
• Refund Method: Refunds will be issued to the original payment method used at checkout.
• Shipping Fees: Original shipping fees are non-refundable unless the return is due to a mistake on our part.

5. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us immediately with photos of the issue. We will arrange for a replacement or a full refund.

For any questions, please reach out to our customer service team at info@birxey.com. Thank you for shopping with Birxey!